Política de envío

Shipping Policy

Last updated: September 2026

At Paolo Martini, every order is prepared with care to ensure it reaches you in excellent condition.

Order Processing

Orders are typically processed within 1–2 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day. During collection launches, promotional periods, or periods of unusually high demand, processing may take slightly longer.

Shipping Rates

Available shipping methods, rates, and estimated delivery times are displayed at checkout based on your delivery address.

Where promotional or complimentary shipping is offered, the applicable conditions will be clearly shown at checkout.

Estimated Delivery

Delivery times vary depending on the destination and selected shipping method.

Please note that all delivery estimates are provided as guidance only and may be affected by customs processing, carrier delays, weather conditions, public holidays, or other circumstances outside our control.

International Orders

Paolo Martini may ship to selected international destinations.

International shipments may be subject to customs duties, import taxes, brokerage fees, or other local charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the recipient and are not included in the product or shipping price.

We recommend checking your local customs regulations before placing an international order.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation containing tracking information whenever tracking is available.

Please allow some time for the carrier's tracking system to update after dispatch.

Delivery Address

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error in your address, please contact us as soon as possible. Once an order has been handed to the carrier, we may not be able to change or redirect the shipment.

Paolo Martini cannot be held responsible for delivery issues resulting from incorrect or incomplete address information supplied at checkout.

Delayed Shipments

Occasional carrier or customs delays may occur.

If your shipment appears significantly delayed, please contact us and we will assist in reviewing the tracking information with the carrier where possible.

Lost or Damaged Parcels

If your parcel arrives visibly damaged, please photograph the packaging and contents and contact us promptly.

If tracking indicates that an order has been delivered but you have not received it, please first check with household members, reception, neighbors, or the delivery carrier.

For unresolved delivery issues, contact our customer service team with your order number and relevant details.

Refused or Unclaimed Deliveries

Orders that are refused, left unclaimed, or returned because of an incorrect delivery address may be subject to return shipping charges, customs fees, or other carrier costs.

Any applicable charges may be deducted from the amount eligible for refund.

Contact

For questions regarding shipping or an existing order, please contact:

Paolo Martini
Email: info@paolo-martini.com
Website: shop.paolo-martini.com